Privacy policy

🕯 Privacy Policy

 

Last Updated: August 8, 2025


Moonbeam Thistle & Birch Design Co LLC (“MTB Design Cove,” “we,” “us,” or “our”) operates this store and website, powered by Shopify and also connected to TikTok Shop. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our store — whether browsing, making a purchase, or communicating with us.


By using our Services, you agree to the collection, use, and disclosure of your information as described below.

 

 

 

Information We Collect

 

We may collect the following types of personal information:


  • Contact Details – Name, shipping/billing address, phone number, and email address.
  • Payment Details – Card type, payment confirmation, and transaction details (securely processed by payment providers; we never see your full card number).
  • Account Information – Username, password, and preferences (if you create an account).
  • Transaction History – Items viewed, added to cart, purchased, returned, exchanged, or canceled.
  • Communications – Details from messages you send us (e.g., customer support).
  • Device & Usage Data – Browser, IP address, and interaction history with our site, gathered via cookies and similar technologies.

 

 


How We Collect Information

  • Directly from You – When you create an account, place an order, or contact us.
  • Automatically – Through cookies, analytics tools, and your device when you browse.
  • From Service Providers – Such as Shopify and TikTok Shop for order processing, analytics, and advertising.
  • From Marketing & Business Partners – For ad targeting and campaign measurement.

How We Use Your Information

We use personal information to:

  • Provide & Improve Services – Process orders, ship products, remember preferences, and customize your shopping experience.
  • Marketing & Advertising – Show relevant ads and send promotional messages (only with your consent where required).
  • Security & Fraud Prevention – Detect and address unauthorized or harmful activity.
  • Customer Communication – Respond to inquiries, update you on orders, and provide support.
  • Legal Compliance – Meet applicable legal obligations or respond to valid requests from authorities.

How We Share Your Information

We may share your information:

  • With Shopify – To host and power our store, process orders, and run analytics.
  • With TikTok Shop – To process orders, track analytics, and run promotions.
  • With Service Providers – For payment processing, fulfillment, shipping, and marketing services.
  • With Marketing Partners – To deliver targeted advertising.
  • As Required by Law – To comply with legal obligations or respond to valid requests.

We do not sell your personal information.

Cookies & Tracking

We use cookies and similar technologies to:


  • Remember your cart and preferences
  • Track site performance
  • Show you relevant ads
    You can disable cookies in your browser settings, but some features may not function properly.

Your Rights

Depending on your location, you may have rights to:


  • Access, correct, or delete your personal information
  • Request a copy of your data
  • Opt out of targeted advertising
  • Manage your email preferences

To exercise these rights, email orders@mtbdesignco.shop. We may need to verify your identity before fulfilling your request.

 

 

 

Security & Retention

We use secure systems and encryption where possible, but no transmission is 100% secure. We keep your information only as long as necessary for the purposes described here or as required by law.

 

 

 

 

Children’s Privacy

 

Our Services are not intended for individuals under the age of majority in their jurisdiction, and we do not knowingly collect their data.

 

 

 

Policy Updates

 

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The “Last Updated” date will reflect the most recent version.

 

 


Contact

 

For privacy-related questions or requests, email orders@mtbdesignco.shop.